raghuwaran
Newbie
@Administrator @Aphrodite @Hades
Hi admins/Owners ,
I recently faced an issue in the chatroom and wanted to bring it up here for clarity.
I was muted
suddenly from the chat. When I enquired about the reason, the mods ️ "Shravan" and "Aishu" informed me that using underlined font is prohibited here. I checked the official rule list (https://www.chatzozo.com/rules/ and
), and I couldn’t find any mention of font restrictions. The listed rules are about spam, links, content, and behavior – but nothing specific to text fonts.
I respect that this chtroom can have its own rules , including custom ones not listed officially . My concern is: if a staff ️ is going to mute someone for a custom rule that was not available for users, isn’t it their responsibility to inform the user beforehand? Otherwise, how can a user possibly know?
For around 20 minutes
the mods and one of the admins explained to me that they “informed me after muting.” 
But my main concern is that information should come before taking action. Shravan said he posted “Don’t spam” on the wall to warn me, but it wasn’t tagged to me. “Don’t spam” is a generic message that staff often post to everyone in the chat. How was I supposed to know it referred specifically to an unpublished rule? They also mentioned there were several users muted before for using different font. I don't see how they expect me to know about other users being muted when I was not even there
Later, when I asked who muted me (because I wanted to discuss this directly with that person instead of involving all staff), Aishu said she was just following owners’ instructions and that I should ask you. That was fine. But then Shravan admitted he was the one who muted me, and instead of answering my concern, he kicked me out of the room 
. Honestly, that felt like poor behavior for a moderator — avoiding responsibility instead of accepting a mistake or atleast clarifying calmly.
There’s also a specific rule in your rule list on chat login page:
“Listen to the moderation team:
Our mods are in place because we trust their judgement. Remember that these rules not only exist to the letter, but in spirit. If our mods feel like you have violated or circumvented even the intention of these rules, you may face disciplinary action. Follow the instructions of mods and communicate with them with professionalism about any concerns.”
I didn’t abuse or fight with anyone; I only asked questions. Yet I was kicked out
. I don’t see any professionalism in that.
I’m not posting this to argue
with anyone, but to ask for clarity and to suggest updating the rule list. As I said earlier, it’s your site and you can have as many rules as you want . I’m not here to break or challenge them. But if a rule is not officially published, it should be the staff’s responsibility to inform users properly instead of posting a vague “Don’t spam” and muting/kicking them when they ask questions.
Thanks for reading.
Peaceout
PS: why do you guys have such a huge emoticon stickers it makes the entire post look wierd 
Hi admins/Owners ,
I recently faced an issue in the chatroom and wanted to bring it up here for clarity.
I was muted
suddenly from the chat. When I enquired about the reason, the mods ️ "Shravan" and "Aishu" informed me that using underlined font is prohibited here. I checked the official rule list (https://www.chatzozo.com/rules/ and
Chat Info - CHAT ZOZO UI OPTIONS DO'S AND DONT'S
So as of due to few reasons the 3rd party ui is closed and we are shifted to beta few are not happy with that but they are not able to understand the features of beta ui and let's rewind the rules of our zozo 1. Broadcasting: users can go broadcast n can have a cam chat with users which is...
www.chatzozo.com
I respect that this chtroom can have its own rules , including custom ones not listed officially . My concern is: if a staff ️ is going to mute someone for a custom rule that was not available for users, isn’t it their responsibility to inform the user beforehand? Otherwise, how can a user possibly know?
For around 20 minutes
the mods and one of the admins explained to me that they “informed me after muting.” But my main concern is that information should come before taking action. Shravan said he posted “Don’t spam” on the wall to warn me, but it wasn’t tagged to me. “Don’t spam” is a generic message that staff often post to everyone in the chat. How was I supposed to know it referred specifically to an unpublished rule? They also mentioned there were several users muted before for using different font. I don't see how they expect me to know about other users being muted when I was not even there Later, when I asked who muted me (because I wanted to discuss this directly with that person instead of involving all staff
), Aishu said she was just following owners’ instructions and that I should ask you. That was fine. But then Shravan admitted he was the one who muted me, and instead of answering my concern, he kicked me out of the room . Honestly, that felt like poor behavior for a moderator — avoiding responsibility instead of accepting a mistake or atleast clarifying calmly.There’s also a specific rule in your rule list on chat login page:
“Listen to the moderation team:
Our mods are in place because we trust their judgement. Remember that these rules not only exist to the letter, but in spirit. If our mods feel like you have violated or circumvented even the intention of these rules, you may face disciplinary action. Follow the instructions of mods and communicate with them with professionalism about any concerns.”
I didn’t abuse or fight with anyone; I only asked questions. Yet I was kicked out
. I don’t see any professionalism in that.I’m not posting this to argue
with anyone, but to ask for clarity and to suggest updating the rule list. As I said earlier, it’s your site and you can have as many rules as you want . I’m not here to break or challenge them. But if a rule is not officially published, it should be the staff’s responsibility to inform users properly instead of posting a vague “Don’t spam” and muting/kicking them when they ask questions.Thanks for reading.
Peaceout
PS:
why do you guys have such a huge emoticon stickers it makes the entire post look wierd 
